Fiona has 29 years banking experience spanning personal and corporate banking, payments, risk, regulatory and consumer affairs.
She leads on vulnerability, financial inclusion and capability policy at UK Finance and works with Members to deliver positive change which improves the experience for the most vulnerable members of our society. An advocate for inclusive design, she led the development of the first accessible debit card and the vulnerable customer response to the COVID19 pandemic.
She was a Commissioner on the Extra Costs Commission, an independent enquiry into the extra costs incurred by disabled people. She is a Fellow of the RSA, and an alumni of the University of Cambridge, Institute for Sustainability Leadership Programme.