Name
Vulnerability and avoiding foreseeable harm through customer communications and MI
Description

With 10 weeks to implementation of the Consumer Duty, this session considers approaches to avoiding foreseeable harm, particularly for vulnerable customers, through customer communications and use of MI.  Join our expert panel to hear their views and insights.

Speakers
James Chadwick - TLT
Esther Dijkstra - Lloyds Banking Group
Fiona Turner - UK Finance
John Marr - UK Finance
Date & Time
Wednesday, May 17, 2023, 10:00 AM - 11:00 AM
Start Time
10:00 AM
Virtual Session Link
Join Session